Operation General Manager jobs in Chittoor - Radiate Digital

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  • Job View 22 Views
  • Applicants Less than 5 Applicants
  • 2019-05-08

Job Description

Position: Asst. General Manager/ Deputy General Manager – Operations

Location: Chennai, TN/ Chittoor, AP

Reports to: Vice President - Operations

Primary Responsibilities:

1. Manage operations with 200+ people

2. Responsible for managing daily deliverables per the agreed SLA

3. Responsible for deploying optimal work flow to deliver the desired delivery goals

4. Deploy and review proper Quality Control measures and Tollgates in process

5. Process audit – Review, recommend and implement new methods, tools (including

automation suggestions) and procedures to achieve/ ensure requisite efficiency goals of


6. Monitor and review trend analysis on dashboard/ MIS/ performance reports and

recommend/ guide solutions and efficiency measures for further improvements

7. Present previous month performance of projects/ processes and plans for upcoming

month along with vital factors and goals to senior management

8. Responsible for achieving set profitability (gross profit) targets

9. Monitor team’s vital factors and goals and suggest solutions/ feedback for


10. Lead and drive process improvement measures to ensure continuous improvement

11. Plan and ensure necessary contingency planning is in place to handle any eventualities

12. Develop & deploy requisite strategies for retention of employees and resource

realignment as needed

13. Identify the training needs of individual managers and guide/ coach them

14. Coordinate with peers and other unit managers and provide support/ directions for

meeting the operations objectives

15. Engage with clients through daily/ weekly/ monthly calls and ensure their process

related queries/ concerns if any are addressed to their satisfaction


- Ability to make quick decisions with available input

- Leadership and people management skills

- Ability to work in a dynamic work environment and meet tight project deadlines


- Should have a total experience of 17-20 years with at least 10 years in Title BPO

Key Skills


Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy



Professional Degree

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