We are Hiring Noc Agent- Bangalore.

Klaxon India

1 - 5 Years
2 Openings
2.0-4.5 Lac/Yr
Bengaluru

Key Skills

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Job Description

Job Descriptions

Ensure the coverage of Service Desk telephone and XYZ Support email support during shift.

Provide telephone and email support for clients and users.

Pro-actively monitor support mailboxes and log in the system.

Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool.

Create, document, and review work instructions to help deal with similar incidents and requests.

Take full ownership of all open Incidents and Service Requests and update them on a daily basis as minimum.

Create SOC incidents on the tool from related SOC Alerts

Must have excellent verbal and written communication skills and troubleshooting skills as well as thorough knowledge of all XYZs products, services, tools, and Service Management processes

Experience:

Post-secondary education in IT or related field

Current Microsoft or Cisco certifications backed with practical hands-on experience (MCITP, MCTS, CCNA)

Experience with BES and Blackberry support

Experience supporting Cisco IPT systems

Trouble shooting and problem analysis skills

ITIL v3 foundation (Training will be provided

Experience with HP Service Manager is a plus

Operational experience in maintaining complex IT environments

Excellent English written and verbal communication skills. Knowledge of Arabic is a plus

Qualifications

Post-secondary education in IT or related field

Current Microsoft or Cisco certifications backed with practical hands-on experience (MCITP, MCTS,

CCNA)

Experience with BES and Blackberry support

Experience supporting Cisco IPT systems

Trouble shooting and problem analysis skills

ITIL v3 foundation (Training will be provided

Experience with HP Service Manager is a plus

Operational experience in maintaining complex IT environments

Excellent English written and verbal communication skills. Knowledge of Arabic is a plus

Experience : 1 - 5 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : NOC Agent

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India

About Klaxon India

Klaxon India is a reliable Placement Company based in Bangalore (Karnataka). In order to cater various requirements of the candidates, we are indulged in offering impeccable services to our clients. In addition to this, we are also engaged in offering first class services like HR Consultancy, Training Services, Career Consultant, Domestic Placement, Overseas Placement, Recruitment Consultant and Event Security Management. We have a team of experts who are actively involved in providing the best to our clients. Moreover, we take care of business interests and refer candidates that take the future of the company ahead.