Manager Customer Service jobs in Delhi/NCR - Om Sai Group Consultancy

  • 9 Views
  • 3 Applicants
  • 2018-07-21

Job Description

Dear Candidate,

We have an open position with us as Senior Manager Customer Service in IT Company, Noida.

We can hire people from customer facing industry like Banking, Insurance, Telecom, Financial Services, Hospitality, E-commerce

Salary Package - 10 to 15 Lakhs

Qualification: B.Tech or M.B.A.

They are looking for female candidate only.

Job Description:-

Incumbent: Senior Manager

Department: Customer Service

Reports To CEO

Skills Required:-

Conflict Resolution, Negotiation, Effective Communication, Persuasion, Budgeting, Team Management.

Job Purpose:- The incumbent shall be responsible for setting up and managing the customer service division for product deployment solutions of XYZ. The products shall be from the category of Warehouse Automation, Industrial Automation, Robotics & IoT

Job Responsibility:-

Improve customer experience by studying, evaluating & improving deployed solution at the customer site.

Developing and updating customer service procedures and policies to ensure customer retention.

To make After Sales Visits to customers at head office / sites to share best practices, conduct surveys to understand operation of the solution, evaluate existing deployment to ensure customer loyalty.

Delegating customer queries to the required resource and ensure logical conclusion to the queries as per agreed upon timelines.

Generating sales lead because of after sales activities.

Providing strategic inputs in terms of After Sales Service to annual goals by providing requirements, preparing annual budget, enforcing customer service audits.

To manage the entire customer service team including the customer service help-desk.

Note : Having Good Communication Skills with pleasing personality.

Key Skills

Industry

Computer / IT

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

2

Education

Other Bachelor Degree


About Om Sai Group Consultancy

Om Sai Group Consultancy/ Placement is a name that is counted amongst the prominent placement agencies based in Delhi NCR (All over India). Mr. Anoop Daksh (Owner) laid the foundation stone of the company in the year 2008. Under his guidance, we have obtained a high positions in the placement sector. As a recruitment consultancy firm, our company has been operating in the industry for both the IT and non IT sector at diverse levels. For almost a decade, we have been catering to the diverse placement, recruitment, and human resource requirements of the organizations.
Note:- We are providing only paid services for Employers (For Companies).

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