• Looking for Support Engineer

    T&a Solution

    1. 5 - 7 yrs
    2. Mohali NA NA NA
    NA
    Rs 4,00,000 to 6,00,000 p.a.

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  • Job View 143 Views
  • Applicants Less than 5 Applicants
  • 2018-08-06

Job Description

Designation:- Support Engineer

Experience:5-7

Salary::- Hike on Current CTC

Location:- Mohali

Industry;- IT company

Requirements

Diagnose and troubleshoot technical issues, including account setup

Ask customers targeted questions to quickly understand the root of the problem

Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary

Provide prompt and accurate feedback to customers

Guide users with simple, step-by-step instructions

Ensure all issues are properly logged

Prioritise and manage several open issues at one time

Follow up with clients to ensure their issues are properly resolved and they are satisfied

Document technical knowledge in the form of notes and manuals

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

Participation in providing training to customers as required

Flexibility in terms of working hours (2 hours +/- usual working hours in case there is work load or customer queries are pending)

Key Skills

Industry

IT-Hardware & Networking / IT-Software / Software Services

Functional Area

IT Software - Others

Number of Vacancy

2

Qualification

B.Tech/B.E


About T&a Solution

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