IT Trainee jobs in Kota - Help 4 Youth

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  • Job View 69 Views
  • Applicants Less than 5 Applicants
  • 2021-04-21 2021-10-21

Job Description

To act as a single point of contact for phone calls and emails from staff regarding

IT issues and queries.

2 Receive, log and managing calls from internal staff via telephone and email.

3 Maintain an Asset Database and track changes.

4 1st line support - troubleshooting of IT related problems from in-house software to

hardware, such as smartphones, tablets, Laptops, PCs and Printers.

5 Troubleshoot basic network issues such as ADSL broadband issues, MPLS, Leased

Lines.

6 Escalate unresolved calls to the infrastructure support team (Bondgate).

7 Log all calls in the Service Desk Call Logging system (KACE).

8 Take ownership of user problems and follow up the status of problems on behalf of

the user and communicate progress in a timely manner.

9 To maintain a high degree of customer service for all support queries and adhere

to all service management principles.

10 Provide statistics for the weekly Service Desk report on call trends.

Industry

IT-Hardware & Networking / IT-Software / Software Services

Functional Area

Fresher / Trainee

Number of Vacancy

5

Qualification

Diploma


About Help 4 Youth

Help 4 Youth is counted amongst the leading names in the placement sector of Hyderabad. We are actively involved in offering a wide variety of placement services to candidates as well as organizations. Our list of placement services comprises work at home services, career consultancy services, HR consultancy services, placement consultancy services and domestic placement services. We are backed by a team of highly dedicated and energetic placement industry professionals, who have in-depth knowledge of different placement industry operations. All these professionals have undergone various training programs as well. You can connect with us by dialing our numbers at any time of the day.

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