Help Desk Manager jobs in Bangalore - TOP HR Consultancy

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  • Applicants Less than 5 Applicants

Job Description

Addressing the technical and IT support requirements and resolves IT related issues of the entire workforce of an organization in a timely manner.

- Developing an effective and workable framework for managing and improving customer IT support in the organization

Responsibilities:-

Daily Responsibilities:-

- Draw up specific schedules for help desk technicians, engineers and staff

- Checking the log sheets of urgent technical issues to be addressed

Administrative Role:

- Generating weekly and monthly reports on customer support issues

- Developing metrics and templates to evaluate technical support issue response times and solution-solving skills of his team

- Assists in the preparation of department budgets and business plans and plans for hiring new recruits and purchasing new systems,

hardware and other IT supplies

Manages Team:

- Good leadership qualities and communication skills to manage the help desk team

- Developing and leading a team of help desk professionals to address all technical requirements of workers, professionals and staff members

Liaising With External Vendors:

- Interacting with IT vendors, external suppliers and other contractual partners to ensure procurement and IT supplies are arranged in time

Industry

Computer / IT

Functional Area

IT Hardware / Technical Support / Telecom Engineering

Number of Vacancy

14

Education

B.Tech/B.E, M.Tech


About TOP HR Consultancy

Moving ahead with the advancements in the cyber world, Global Talent Pool provides the best online recruitment services. Based in Bangalore, we offer the best recruitment solutions to our clients. We provide a common platform for jobseekers and recruiters by providing them with our reliable services, which suit their requirements. Understanding the latest trends in different industries, we offer the most experienced and qualified staff, which is capable of lending significant contribution in the companys progress.

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