Help Desk Manager jobs in Bangalore - Global Talent Pool

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  • Applicants Less than 5 Applicants

Job Description

Addressing the technical and IT support requirements and resolves IT related issues of the entire workforce of an organization in a timely manner.

- Developing an effective and workable framework for managing and improving customer IT support in the organization.

Responsibilities:-

Daily Responsibilities:

- Draw up specific schedules for help desk technicians, engineers and staff.

- Checking the log sheets of urgent technical issues to be addressed.

Administrative Role:

- Generating weekly and monthly reports on customer support issues

- Developing metrics and templates to evaluate technical support issue response times and solution-solving skills of his team.

- Assists in the preparation of department budgets and business plans and plans for hiring new recruits and purchasing new systems, hardware and other IT supplies.

Manages Team:

- Good leadership qualities and communication skills to manage the help desk team.

- Developing and leading a team of help desk professionals to address all technical requirements of workers, professionals and staff members.

Liaising With External Vendors:

- Interacting with IT vendors, external suppliers and other contractual partners to ensure procurement and IT supplies are arranged in time.

Key Skills

Industry

Computer / IT

Functional Area

IT Hardware / Technical Support / Telecom Engineering

Number of Vacancy

14

Education

B.Tech/B.E, M.Tech


About Global Talent Pool

Since inception Global Talent Pool is engaged in providing the most reliable recruitment services to its valuable clients. The company has succeeded in meeting the requirements of the clients in all over India. The company is based in Bangalore, Karnataka.

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