Help Desk Manager jobs in Bangalore - Career and Technical Education India

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Job Description

Draw up specific schedules for help desk technicians, engineers and staff.

- Checking the log sheets of urgent technical issues to be addressed.

Administrative Role:

- Generating weekly and monthly reports on customer support issues

- Developing metrics and templates to evaluate technical support issue response times and solution-solving skills of his team.

- Assists in the preparation of department budgets and business plans and plans for hiring new recruits and purchasing new systems, hardware and other IT supplies

Manages Team:

- Good leadership qualities and communication skills to manage the help desk team

- Developing and leading a team of help desk professionals to address all technical requirements of workers, professionals and staff members

Liaising With External Vendors:

- Interacting with IT vendors, external suppliers and other contractual partners to ensure procurement and IT supplies are arranged in time.

Key Skills

Industry

Computer / IT

Functional Area

IT Hardware / Technical Support / Telecom Engineering

Number of Vacancy

14

Education

B.Tech/B.E, M.Tech


About Career and Technical Education India

Career and Technical Education India Was Incorporated to Impart Quality Education to Students Aspiring for Information Technology Jobs. with the Sky-high Ideals and Commitment to Excellence, Now Cte India Has Taken a Shape of Vibrant, Dynamic and Responsible Institute.
the Tradition of Innovation and Excellence Continue with Career in India's Quality of It Education that It Imparts to Technical and Non Technical Graduates and Its Dedication & Devotion Towards Their Success among Huge Number of Job Seekers.
today, Cte India Stands Apart and Well Above the Rest On a Distinguished Platform, as An Epitome of Success. this Could Be Achieved Simply By Virtue of the Excellent Teaching Methodology that Career in India Has Evolved, Developed and Implemented Over the Years in Association with Manipal Institute (mice), Tally Solutions (tally Academy), Karnataka State Open University (ksou), Careerstrokes, Thesis Concept, Top Hr Consultancy (tophr), Global Talent Pool and Java Academy Bangalore.

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