• Job View 227 Views
  • Applicants Less than 5 Applicants

Job Description

Hi Jobseekers,

About Us: Cameo Global is a global information technology firm providing managed services, managed projects, managed mobility services, software development, and field technical services. Cameo Global provides the full lifecycle of IT services: consulting, hardware and software procurement, logistics management, installation and configuration, operations and sustaining support services. Cameo Global currently operates in the United States, South America, Europe and the Asia Pacific region.

Work Location: Bangalore.

Compensation: 2.5 Lacs / Year + 5 Days of work + Rotational.

Key Responsibilities:

a.Provide resolution of procedural, process, information and technical problems for requests from internal client base submitted over phone or automated means.

b.Provide audit trail of all problems and resolution (input, monitor, and action, close) through the use of required tools.

c.Assume ownership of any IT problem from any internal client, and follow path of escalated contacts to ensure the problems are resolved in timely and effective ways to the satisfaction of the requester and well within the contractual agreements.

d.Follow-up with clients and utilize case handling and closure policies to insure satisfaction both from users and employers.

e.Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce problems in the field.

f.Act as advocates for the internal clients to insure their needs and concerns are addressed.

g.Follow established procedures for call referral, escalation and problem resolution.

h.Work cooperatively with other team members to resolve problems to the satisfaction of the administrators.

i.Recommend modifications to existing procedures or new procedures that will improve the overall operation of the Service Desk Team.

j.Perform other duties and responsibilities as assigned.

Key Skills

  • Active
  • Good Communicator
  • Trouble-shooter
  • Emotionally Balanced
  • Team Worker
  • Self-starter.

Industry

Computer / IT

Functional Area

IT Hardware / Technical Support / Telecom Engineering

Number of Vacancy

5

Education

B.C.A, B.Sc, B.Tech/B.E, M.C.A, M.Sc, M.Tech


About STS Infotechnologies India Pvt. Ltd.

It is a global Information Technology outsourcing company providing infrastructure management services, operations process services, software application development services, systems integration services, deployment services and sustaining services.

Learn more...

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