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Job Description

Dear Candidate!!

We are currently looking for Call Center Quality Analyst

Auditing a given number of call on a daily basis.

Recording the feedback of customer service representative.

Collate daily and weekly reports.

Should have excellent communication in English

Areas the quality analysts study include why the customer called the call centre, call handling by the agent, promptness of revert, product knowledge, as well as whether representatives stick to standard scripts. It is very important to evaluate the entire complaint resolution process.

They also check to see if a customer is satisfied with the results of the interaction.

Quality analyst works in a continuous process of evaluating the communications and providing feedbacks to enhance the quality of the all communications.

This activity must lead to improving process efficiency and customer experience.

Quality analyst needs to identify the gaps through root cause analysis

Prepare reports and analysis as necessary to determine areas of improvement & opportunity.

REQUIREMENTS: 

Atleast 2-3 years of Customer care QA experience from an international Voice Process (US).

Exceptional listening and analytical skills.

Experience in analyzing data and making recommendations as Necessary.

Strong knowledge of customer care processes and techniques.

Demonstrated ability to work well in a team environment.

Dedication to providing exceptional customer service.

Should Processes US Accent would be added advantage

Shift: 6:30 pm to 3:30 am

No Transport provided

Key Skills

  • Effective Communication
  • Accent US

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

3

Education

Advanced/Higher Diploma


About Harmony United Medsolutions pvt ltd

Harmony United Medsolutions is a leading provider in Medical Billing Solutions, providing end to end services for the Billing, AR management and other services to the industry.We believe in Quality & Excellence that helps us provide best services to the industry.Our commitment towards US Healthcare is more innovative and facilitative Integrity, adaptability, sincerity, reliability & commitment drive us towards our mutual goal. Committed to the privacy rules and regulation of HIPPA compliance Healthcare industry is growing at unprecedented rate.Our Approach makes as provide quality services which is resulting in better services and efficient time delivery in TAT.Harmony strategies to combine People, Process, and Technology that makes us deliver combine results. We have a diversified skill set which is necessary to run the system in an efficient way. The operational team strives to drive and improve the performance and reduce the TAT. Driving our services through Harmony United Medsolutions LLC, which is serving the Healthcare industry since more than 3 years from now. At the same time providing end to end support to its business partners. We are committed to provide entirely new approach towards the Healthcare industry. This helps us building communities and culture and emotionally healthier society. Medical Billing and AR follow up are two things unchanged forever, so we believe in educating our resources to have constant vigilance and improved work life cycle. We go through constant process improvement to check the lope holes in the process. We have a diversified and unique process of system and process, which makes stringent efforts to provide uncompromised results. We have a diversified work force which is always strives to balance the quality and consistency in the process.

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