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Job Description

-Location – Indore

-Line Of Business - International Voice Customer Support Profile

Job Responsibilities

• Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction

• To deliver service & resolution experience to all the customers

• Successfully resolve customer queries through CRM & Knowledge Base

• Document in detail all interactions with customers

• Effectively articulate information to customers

• Educate customers on products. Help customers to be successful

• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services

Key Skills

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

15

Education

Other Bachelor Degree


About Lions Workforce Solutions Pvt Ltd

We are among India's Leading Manpower Outsourcing or Staffing Organization, We are Committed Towards Creating An Excellence in the Manpower Outsourcing Industry Where We Work Together to Create a New World of Opportunities Through Our Unique Offerings and Innovative Ideas. Lions Work Force Came Into Existence in the Year 1999. Till Date Lions Work Force Has Successfully Serviced Over 150+ Clients in More Than 14+ Locations Pan India. Lions Work Force Specialize in Helping Organizations Meet Their Outsourced Manpower Needs in Senior, Middle, Junior, Entry Level, Highly Skilled, Skilled & Semi Skilled Manpower On Contractual or Permanent Basis for all of the Corporate Functions. We are Not a Recruitment Consulting Company. Proud to have Long Standing Relationship with Our Existing Clients Now for More Than 15 Years. Operations Pan India. Specialized Team for Fetching Outsourced Manpower, Payroll Processing, Hr Related Legal Compliance, Behavioral Training. Lions Work Force Does Not Do Run of the Mill Recruitment Consultancy as Lions Work Force is Not a Manpower Consultancy But is An Outsourced Manpower Provider. Lions Work Force Usp is Working with the Business Leaders in Their Field. Lions Work Force also Has a Division Which Provides End to End Security Services.

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