Apply Now View All Jobs by this Recruiter

  • Job View 410 Views
  • Applicants Less than 5 Applicants
  • 2017-05-15

Job Description

Bpos Process Many Customer Requests Throughout A Day. To Ensure That Customer-Service Representatives Are Interacting With Clients In Ways That Serve A Business Best Interests, Quality-Assurance Analysts Often Monitor Phone Calls To Measure Performance And Help Implement The Business Strategic Objectives. Areas The Analyst Might Study Include Voice Quality And Product Knowledge, As Well As Whether Representatives Stick To Their Training Scripts. They Also Check To See If A Customer Is Satisfied With The Results Of The Interaction, And End Calls In A Friendly And Professional Way.

Job Description:

Screens Incoming And Outgoing Calls To Ensure Quality Customer Service, And Adherence To The Policies And Procedures Of The Organization.

Provides Feedback To Assist In The Creation Of Performance Improvement Goals And The Development Of Training Programs

Has Knowledge Of Commonly-Used Concepts, Practices, And Procedures Within A Particular Field.

Relies On Instructions And Pre-Established Guidelines To Perform The Functions Of The Job. Works Under General Supervision


Good Communication Skill Means The Ability Of Listening, Writing And Speaking Effectively.

One Important Requirement For This Skill Is The Efficiency Means That Meets The Goal-Setting.

Flexibility: This Skill Requires The Ability Of Controlling Multiple Assignments And Tasks In Which You Can Identify Their Important Level Then Decide Which Should Be Done First, Which Should Be Last. You Also Need To Adjust The Tasks To Suit With Real Condition And Assignments.

Eligibility :

Should Have Experience In International Bpo As Quality Analyst For 2-3 Years

Should Be A Graduate

Should Be Flexible For All Shifts

Additional Benefits:

Alternate Saturday Off.

Free Pick Up And Drop Provided (Both Ways).

Complimentary Lunch/Dinner.

Key Skills

  • Experience In International BPO


Call Centre / BPO / KPO / ITES / LPO

Functional Area

IT Software - QA / Testing / Documentation

Number of Vacancy



Any Bachelor Degree

About Maven Infotech Pvt Ltd

Maven InfoTech, a Premium ITeS & BPO firm, based in Kolkata, the City Of Joy and the Capital city of West Bengal, India. Company provides a comprehensive range of outsourced Voice-based services (out-bound) to its Indian, Australia, U.K & US Clients along with the back office and process outsourcing support. Maven InfoTech is a leading global provider of innovative business process services for clients who are seeking to cut costs, improve operation efficiency and take advantage of the opportunities in global economy

Learn more...

read more
Apply Now

Similar Jobs

Career Insights For Your Growth