International BPO Executive jobs in Nashik - Webwing Technologies

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  • Job View 30 Views
  • Applicants Less than 5 Applicants
  • 2019-12-31 2020-07-01

Job Description

Job brief

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner

• Follow communication “scripts” when handling different topics.

• Assist in building online help centre with common questions/issues.

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Build sustainable relationships and engage customers by taking the extra mile

• Keep records of all conversations in our call centre database in a comprehensible way

• A strong will to complete full life cycle of tasks.

• Frequently attend educational workshops help to improve knowledge and performance level

• Meet personal/team qualitative and quantitative targets

• Great commission for strong workforce.

Requirements

• Great Spoken and Written English.

• Methodical, trustworthy.

• Good in Microsoft Excel

• Previous experience in a customer support role

• Track record of over-achieving quota

• Strong phone and verbal communication skills along with active listening

• Familiarity with CRM systems and practices

• Customer focus and adaptability to different personality types

• Ability to multi-task, set priorities and manage time effectively

• Night Shift Compulsory

Note : English communication is compulsory if not please do not apply

Key Skills

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

10

Education

Higher Secondary, Secondary School, Vocational Course, Diploma


About Webwing Technologies

We have personnels who are experienced in working with the latest web-based technologies. We can assist all phases of the application development life cycle, including technical design, functional design, testing, programming and deployment. So, we are working to make the web a beautiful place, where users like to spend time on sites created by us.

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