The Security Analyst is responsible for the determination of network aberrancies and security events within our customers environments. Individual will work within our Network and Security Operations Center (NSOC). The Analyst is responsible for monitoring, analyzing, troubleshooting, and escalating network and security events and problems in a 24x7 operations environment. You will use a combination of technical (Networking, Security, UNIX, Windows) and customer service skills to support global Managed Security Services (MSS) and Network Management Services (NMS) customers. This will include call support, email and ticketing support and tracking problems until they are resolved.
Provide Network Health surveillance and alarm reporting utilizing network monitoring and surveillance software
Use our security incident event monitoring platform to monitor security events and traffic patterns for suspicious events and anomalous activity
Use our network analytics and reporting tools to monitor, troubleshoot, escalate and report network issues
Adhere to SLAs when prioritizing and reporting issues to customers and escalation channels
Assist customers in troubleshooting network & security issues
Identify potential problem areas and take corrective action to implement short-term and long-term protective actions
Provide analysis and trending of network and security log data from a large number of heterogeneous devices
Provide Incident Response support when analysis confirms actionable incidents
Provide threat and vulnerability analysis as well as security advisory services
Analyze and respond to previously undisclosed software and hardware vulnerabilities
Investigate, document, and report on information security issues and emerging trends
Maintain a broad knowledge of all products, services and NSOC procedures
.CEH 2. CCNA Security 3. CCNA Cyber Ops.