Inbound / Outbound Sales Agent International Voice

HR URS

JOB PURPOSE:

The purpose of this role is to take end-to-end accountability of retaining and / or acquiring customers by delivering valuable experience to all Client customers. The associate is expected to meet KPIs on Sales, Customer Experience, Efficiencies and Commercial with a high focus on fulfilling Client goals.

EDUCATION & EXPERIENCE REQUIRED:Education

Graduate in any discipline

Experience

1. Minimum experience of 3 - 6 months in a BPO Fresher May also Apply

2. Relevant work experience in sales, marketing, promotions or telemarketing

3. Knowledge of sales and marketing principles and strategies

4. Excellent verbal communication Skills.

5. Commitment to excellent customer service

6. Computer literacy

PRINCIPAL ACCOUNTABILITIES:

I. To deliver the end accountability of retaining and / or acquiring customers by delivering valuable customer experience: Display empathy by listening to the customers and use relevant questions to discover customer's need Recognize customer's emotions and connect with them through engaging conversation Make conversations easy so that customers clearly understand the information and the outcome delivered on the call Make a pitch that is valuable to the customer, by effectively selling the benefits of the product / offer basis customer requirements Manage customer objections to the pitch and close the sale effectively by providing relevant information for the customer to make an informed decision Take end to end ownership of the customers issue and follow through commitments made

II. To deliver on efficiencies & commercials: Contribute to the business profitability by offering customers high margin deals and through cross-sell initiatives

Ensure none or minimal errors, while processing changes on the customer account

that impact business profitability

Is quick, efficient and avoids placing customer on hold as far as possible, by

displaying a sense of urgency when needed & keep customer informed if it takes

longer

Experience : 0 - 4 Years

No. of Openings : 20

Education : Higher Secondary

Role : Inbound / Outbound Sales Agent

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India