Inbound / Outbound Sales Agent jobs in Pune - HR URS

  • Inbound / Outbound Sales Agent International Voice

    HR URS

    1. 0 - 4 yrs
    2. Pune
    Rs 50000 to 3,75,000 p.a.

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  • Job View 27 Views
  • Applicants Less than 5 Applicants

Job Description

JOB PURPOSE:

The purpose of this role is to take end-to-end accountability of retaining and / or acquiring customers by delivering valuable experience to all Client customers. The associate is expected to meet KPIs on Sales, Customer Experience, Efficiencies and Commercial with a high focus on fulfilling Client goals.

EDUCATION & EXPERIENCE REQUIRED:Education

Graduate in any discipline

Experience

1. Minimum experience of 3 - 6 months in a BPO – Fresher May also Apply

2. Relevant work experience in sales, marketing, promotions or telemarketing

3. Knowledge of sales and marketing principles and strategies

4. Excellent verbal communication Skills.

5. Commitment to excellent customer service

6. Computer literacy

PRINCIPAL ACCOUNTABILITIES:

I. To deliver the end accountability of retaining and / or acquiring customers by delivering valuable customer experience: Display empathy by listening to the customers and use relevant questions to discover customer's need Recognize customer's emotions and connect with them through engaging conversation Make conversations easy so that customers clearly understand the information and the outcome delivered on the call Make a pitch that is valuable to the customer, by effectively selling the benefits of the product / offer basis customer requirements Manage customer objections to the pitch and close the sale effectively by providing relevant information for the customer to make an informed decision Take end to end ownership of the customer’s issue and follow through commitments made

II. To deliver on efficiencies & commercials: Contribute to the business profitability by offering customers high margin deals and through cross-sell initiatives

Ensure none or minimal errors, while processing changes on the customer account

that impact business profitability

Is quick, efficient and avoids placing customer on hold as far as possible, by

displaying a sense of urgency when needed & keep customer informed if it takes

longer

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

20

Education

Higher Secondary


About HR URS

We are dedicated to helping you in finding the right person for the suitable positions at the shortest lead time through multiple channels. The main aim of our HR consulting services is to match the company’s & candidates requirements so as to avoid any mismatch afterwards. By applying a systematic, innovative and collaborative consulting approach we ensure consistent delivery and total satisfaction to the client & the candidate.

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