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  • Inbound & Out Bound Call Quality Control Manager in Bangalore.

    Space Consultant

    1. 1 - 3 yrs
    2. Bangalore
    Rs 1,50,000 to 2,75,000 p.a.

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  • Job View 824 Views
  • Applicants Less than 5 Applicants

Job Description

Experieance : - 1 To 3 Years In Quality Control Inbound And Outbound Process.

Salary : - 15K To 20K Per Month

Qualification : - G / Pg

Location : - Kanakpura Udaupur, In Bangalore

Quality Analyst Job Description : -

Quality Analyst Will Be Responsible For Doing The Call Audits For Voice Process (Inbound/Outbound).

The Primary Responsibilities Of A Candidate Are To Conduct Quality Audits Of Calls, Conduct Calibration

Sessions, And Participate In Coaching Sessions

Manage Process Performance On Call Quality, Compliance And Internal Audits

Meet Daily/Weekly/Monthly Assigned Number Of Evaluations.

Managing Individual Quality Teams Aligned To Each Process For Transactional Quality &

Improvement Initiatives

Ensuring Reporting Timelines & Targets

Driving Quality Metrics

Process Improvement & Adherence, Process Standardization And Tat Reduction.

Risk Management For Business With Respect To The Law And Clients

Developing Processes & Formats To Ensure Effective Quality Management Of Processes And

Adherence To Compliance Standards

Ensuring Calibration On Quality Parameters By Using Various Methodologies

Assisting Process Owners In Managing The Processes By Doing Metric Management, Helping Them

Identify Areas Of Opportunity And Working Towards Improving The Same, Using Improvement

Methodologies.

Candidate Skills Required : -

Excellent Oral And Written Communication Skills

Strong Email Handling Skills

Basic Knowledge Of Ms Office

Knowledge Of Quality Tools

Have Good Knowledge Of Audit And Evaluation Function

Drive Quality Culture And Initiatives On The Floor

Excellent Problem Solving Capabilities And Lateral Thinking Skills

Should Be Able Be Apply Analytical Skills, Judge And Rate Associates.

Key Skills

  • Good Communication And English Speaking Skills.

Industry

NGO / Non-Profit

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

2

Education

Other Bachelor Degree


About Space Consultant

Space Consultants is a Professional Hr Consultancy Firm Specializing in Placement Services, Manpower Recruitment and Human Resource Consultancy Services. with Over 11 Years of Experience in the Hr Industry, We have a Firm Grasp and Understanding of all Recruitment and Hr Related Services. Having Branches in Places like Ghaziabad, Faridabad, Gurgaon, Delhi and Hyderabad, We are Able to Provide the Right Kind of Human Resources to the Right Organization.

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