• ASQUARE GROUPS Company Logo

  • Implementation Manager / Product Support Engineer

    ASQUARE GROUPS

    1. 2 - 7 yrs
    2. Chennai
    Rs 4,00,000 to 7,00,000 p.a.

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  • Applicants Less than 5 Applicants

Job Description

• Offering support to clients who approach us with live scenarios to debug in production/pilot environment

• Take ownership of technical issues reported by the customers and see problems through to resolution.

• Research, diagnose, troubleshoot and identify solutions to resolve the technical issues.

• Proactively gather from Customers all necessary information required by the support and development teams to resolve the issue.

• Strong troubleshooting skills in enterprise level, web based and windows based applications required.

• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

• Provide prompt and accurate feedback for the queries raised.

• Should maintain proper ownership model throughout the bug life cycle

• Status reporting that includes daily reports

• Ensure proper recording and closure of all issues.

• Basic knowledge of SQL Server

• Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to problems.

• Excellent written and verbal communication skills.

• Experience in any ticket tracking tool is a must.

Key Skills

  • 1. Visitor Management System 2. Material Management System 3. Office Management .

Industry

Computer / IT

Functional Area

IT Software - Application Programming / Maintenance

Number of Vacancy

5

Education

Advanced/Higher Diploma


About ASQUARE GROUPS

A SQUARE Consultants is a professional organization with core ethics and values in the corporate world providing sophisticated services to the diversified business sectors around the globe and serving the clients worldwide. Our Domain Expertise team focus on providing excellence in services and focus on customer satisfaction. Our primary area of focus includes Recruitment , Business Development , IT Services , Marketing & Advertising Sectors

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