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  • Job View 159 Views
  • Applicants Less than 5 Applicants
  • 2017-02-22

Job Description

Technical Support owns the post-sales customer relationship and aims to delight customers with every engagement.

In this role the successful candidate will be performing the duties of a technical support professional within the support team to deliver results that delight customers, ensure customer loyalty, and contribute to customer retention. The ideal candidate will be able to demonstrate a successful track record of providing support to customers by resolving technical issues in a timely, efficient and friendly manner.

Primary Responsibilities:

- Provide technical support via phone and email for SmartDrive Systems products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions and follow issue through to successful resolution.

- Document all technical enquiries and customer-reported problems in the customer tracking system, including the nature of the enquiry, and the resolution recommended.

- Contribute to and recommend process improvements.

- Multi-task, prioritize and organize all tasks assigned to you.

- Contribute to the creation and maintenance of knowledgebase content.

- Adhere to company policies and procedures regarding customer handling processes, service entitlement verification and problem escalation.

- Maintain an electronic record of technical information to research possible solutions to customer-reported problems.

- Perform special projects and duties as assigned.

Interested people can email their updated resume.

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

7

Education

Other Bachelor Degree, MD/Medicinae Doctor


About SmartDrive Systems (India) Pvt Ltd

SmartDrive is an innovator in fuel management and driver safety. We help fleets save time and money, while saving lives.
With headquarters in San Diego, we span the world, including offices in the UK, Australia, New Zealand, India, Ukraine, and China. SmartDrive is venture funded, having raised over $75 million since 2004, and has been listed as a Top Ranked Venture Backed Company by the Wall Street Journal. Today, SmartDrive employs over 375 people worldwide, and has amassed the world's largest and fastest growing database of risky driving events: over 43,000,000 and counting.
SmartDrive is growing fast, adding customers and employees at a rapid pace. We'd love to have you join us!

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