Hub Incharge jobs in Hosur (Bangalore) - Instakart Services Private Limited

Dear Candidate,

Ekart logistics - Hiring Delivery Hub In-charge (Last Mile Operations) for below cities - Only Ex-serviceman or Female candidate with experience in logistics operations. Others please excuse !

Arcot, Chidambaram, Hosur north, Kanchipuram, Karaikal, Namakkal, Pallipalayam, Pudukottai, Thiruverumbur, Tirupur, Viluppuram

Responsibilities and Duties Hub In-charge/TL

Accountable for overall Hub Operations as per operational standards.

Ensuring Customers are delighted at all times, promptly and effectively manage customer escalations.

Ensuring employee engagement initiatives are implemented.

Comply with 100% ZTP (Zero Tolerance Policy).

Prepare requisite business dashboard and duly report / review with Hub team and Area Manager as required.

Budgeting and Accounting Cash and Hub Imprest / Petty Cash expenses as appropriate.

SOP Adherence at all times and compliance with Service Level Agreement.

Maintain the cost per shipment (CPS) as per budget.

Ensure Profitable operations.

Coordinate with respective departments and adhere to commercial and statutory compliance.

Conduct team meetings, motivate team and control attrition.

Fill gaps in employee headcount within turnaround time.

Ensure team leaders and other hub team members are trained well.

Continuously improve in reducing error rate in Operations Management

Ensure safety of people, facility and shipment at all times.

Grievance Handling and Conducting Open House/meetings with Hub teams and identify gaps.

Qualifications

Minimum Graduate in any discipline

Should have a minimum of 3-5 years of experience from Logistics/ Couriers/Retail/FMCG/FMCD and related industry

Job Type: Full-time