Staff positions in a hotel can vary greatly depending on the type of hotel. In general the staff can be placed into three different categories: administration, guest services and support staff. Administration positions range from managers to secretaries. Guest services are the staff that care for the guests directly e.g. maids, waiter/waitress and cooks. Finally, the support staff look after the hotel itself e.g. plumbers, gardeners, and electricians.
Managers have probably the biggest range of duties than that of any other member of staff you will meet. Their roles and responsibilities will depend on the size and type of hotel. Managing Directors tend to deal with the finance and staffing issues surrounding the hotel, while general managers have a more flexible list of duties, which could include working in any area of the hotel. General Managers tend to have job titles which will let you know which area of the hotel is their responsibility. For example, an Executive Housekeeper will be responsible for the smooth running of the guest rooms. Front Office Managers are responsible for guest reservations while the Restaurant Manager would be in charge of the food and drink provided by the hotel. Sometimes in larger hotels a Convention Manager would be employed to coordinate all activities relating to meetings, these will include meeting with the guests to ensure that the required schedule is correctly planned.