• Hiring Technical Helpdesk Support (ticketing Tool) General Shift - Chennai Location

    APC Consultants

    1. 1 - 4 yrs
    2. Chennai NA NA NA
    NA
    Rs 2,00,000 to 3,00,000 p.a.

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  • Job View 905 Views
  • Applicants Less than 5 Applicants
  • 2017-08-16

Job Description

Dear Candidates,

We are hiring for Production Support Engineer for Chennai location(Only female candidates).

Position: Production Support Engineer/Desktop support/ Technical helpdesk Support.

Exp: Minimum 1 year

Salary : 3.0 LPA

Shift : General shift

Location: Chennai

Gender: Female

Responsibility: To maintain ticketing system

Key Skills: To handle support tools ( Ticketing tools like Remedy, Service Now, Rally, Cherwall)

Job Description :

Working knowledge in back up applications is preferred

Working knowledge in storage devices is preferred

Strive to ensure that all tickets are addressed and issued within SLA

Deploying new equipment.

Granting permissions of files & folders for users.

Granting user rights, disabling and enabling accounts.

Monitoring the Tickets and generating reports periodically.

Attending Daily Problem Management Meeting & weekly change management meetings and coordinating with team members regarding technical & Process related issues.

Installing OS and troubleshooting OS issue.

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.

Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable timeframe.

Key Skills

  • Ticketing Tools
  • Rally
  • Cherwall

Industry

IT-Hardware & Networking / IT-Software / Software Services

Functional Area

IT Hardware / Technical Support / Telecom Engineering

Number of Vacancy

2

Education

Other Bachelor Degree


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