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  • Applicants Less than 5 Applicants
  • 2017-04-01

Job Description

Position: Team Lead-customer Support

experience: 3+ Years Experience , Min 1 Yr Exp as Team Leader On Paper

gender: Male/female

location: Domlur,Bangalore

qualification: Graduatea

salary: Best in the Industry

primary Tasks:

direct Call Center Operations as a Liaison Between Customers and Call Center Employees.

administer Performance Management By Diagnosing Improvement Opportunities, Monitoring and Providing Effective Feedback, Coaching, Professional Development, and Corrective Action Plans.

perform Quality Checks, Develop and Review Performance Reports, Identify Areas to Improve, and Implement Measures to Improve Performance Levels and Meet Objectives.

develop Sales Skill of Each Customer Service Executives to Drive Revenue Growth.

coordinate the Interviewing, Hiring and Training of Customer Service Executives as per Man-power Planning.

monitor Interaction Between Staff and Customers to Ensure Quality Assurance Standards.

review Call Center Statistics to Measure Staff Performance and the Need for Improvement.

leading Workflow Distribution and Floor Management to Ensure Service Levels are Satisfied.

hiring, Developing, Motivating, Coaching, Evaluating and Retaining Qualified Staff.

maintaining Service Level, Talk/wrap Time, Data and Consumer Satisfaction Levels.

Key Skills

Functional Area

HR / Recruitment / Administration / IR / Training & Development / Operations

Number of Vacancy

2

Qualification

Any Bachelor Degree


About Mintstage Consulting

Mintstage is the Leader in Payroll Services and Permanent Recruitment Workforce Solutions in India. We also Cater Staff Augmentation and Temporary Staffing Services Across Pan India Level. We Started in 2013 and a Year Later We Become a Leader in Human Resource Verticals Providing Innovative Solutions to all the Hr Needs Which Creates and Delivers High-impact Solutions that Enable Clients to Achieve Their Business Goals and Enhance Their Competitiveness.

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