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  • Applicants Less than 5 Applicants
  • 2017-02-17

Job Description

There is a requirement for Team Leader in international BPO

1. Delivery of team sales, service level components, quality and productivity targets &

indicators

2. Create an environment oriented to trust, open communication, creative thinking, and

cohesive team effort? Provide the team with a vision of the project objectives

3.Motivate and inspire team members

4. Lead by setting a good example (role model) - behavior consistent with words

5. Coach and help develop team members; help resolve dysfunctional behavior

6. Facilitate problem solving and collaboration

7.Strive for team consensus and win-win agreements

8. Ensure discussions and decisions lead toward closure

9.Maintain healthy group dynamics

10. Intervene when necessary to aid the group in resolving issues

SKILLS:

1)Candidate must have more than 3 years experience in international BPO (preferred) or a renowned corporate sector (Ex: Banking, Insurance, Stock etc.)

2)Candidate must have been working as a Team Leader or any higher designation for the past 1 year in an international BPO

3. Build a star team, not a team of stars

ELIGIBILITY:

1. Has to have experience in Outbound Sales

2. Should have Good Communication Skills

3. Must have Experience of relevant Process/Product, TL, Supervisor, Verifier, ATL

operations, Outbound Sales for USA/UK/AUS PROCESS or PROMOTIONAL PROCESS.

4. Minimum 2 + years in any USA/UK/AUS PROCESS (Sales Or Up selling Process).

Graduate/Post Graduate in Any Stream with experience of Min. 2 to 8 yrs in an International

BPO.

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

2

Education

B.A


About Maven Infotech Pvt Ltd

Maven InfoTech, a Premium ITeS & BPO firm, based in Kolkata, the City Of Joy and the Capital city of West Bengal, India. Company provides a comprehensive range of outsourced Voice-based services (out-bound) to its Indian, Australia, U.K & US Clients along with the back office and process outsourcing support. Maven InfoTech is a leading global provider of innovative business process services for clients who are seeking to cut costs, improve operation efficiency and take advantage of the opportunities in global economy

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