Hiring for Team Leader Inbound Process

Conneqt Business Solution

Must have minimum 2 years of experience as a Team Leader in BPO customer support.

Manage Day to day activities of the team and Motivate agents in a monotonous job Environment.

Team Handling, Team Management, Daily Reports, Attrition Control, Escalation Management and Other SLA, KPIs and KRAs of the Team.

Ensure daily meet of service level & Shrinkage.

Conduct Huddles pre and post Shift

Should have hands on experience in team management & KPIs like AHT, Shrinkage, Attrition, Occupancy, NPS/Csat & Dsat Calculations

Experience in Banking process in BPO will be a good to the current hiring process.

Should be Good communication skills in English and Any South Indian Language.

Should be graduated in any Stream.

6 days of work.

Experience : 2 - 4 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Team Leader

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India