• Hiring for Seller Interface position(Email support) for E-Commerce Company in Pune

    Mintstage Consulting

    1. 2 - 4 yrs
    2. Pune
    Rs 2,00,000 to 5,00,000 p.a.

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  • Applicants Less than 5 Applicants

Job Description

Position: Seller Interface/SPOC: Single point of contact for customers who urge to book a complaint or escalation

Experience: 2-4 Years

Gender: Male/Female

Location: Pune

Qualification: Preferably a graduate

10 + 2 if they have relevant work experience.

Salary: Best in the industry + incentives.

Skills:•Problem solving ability •Desired age band: 18 to 30 years •Should have experience in escalation & good at conflict management with good negotiation skills •Good at conflict management and experience in escalation team.

Roles:•Identifying, analysing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization •Linking the escalation task with incident problem records, identifying suitable service provider contacts, and finding the appropriate customer management services qualified for the task •Assembling the escalation management team which includes the incident owner, problem owner, and other professionals in the specified area of expertise •Establishing accurate expectations from the escalating procedures, enforcing relief to the customers, and reviewing the situation appraisal formulated by the escalation team for ensuring the consumer satisfaction throughout the escalation process •Coordinating with the customers for developing an escalation management plan as per their requirements, adding additional resources for escalation process if required, and developing a detailed technical plan accordingly

Note: Candidates with Email Support experience only can apply.

Industry

Call Centre / BPO / KPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service / Operations

Number of Vacancy

3

Education

Other Bachelor Degree


About Mintstage Consulting

Mintstage is the Leader in Payroll Services and Permanent Recruitment Workforce Solutions in India. We also Cater Staff Augmentation and Temporary Staffing Services Across Pan India Level. We Started in 2013 and a Year Later We Become a Leader in Human Resource Verticals Providing Innovative Solutions to all the Hr Needs Which Creates and Delivers High-impact Solutions that Enable Clients to Achieve Their Business Goals and Enhance Their Competitiveness.

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