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Job Description

Job Description for Reservation Agent

JOB DESCRIPTION: RESERVATION AGENT

REPORTS TO: Front Office Manager

POSITION SUMMARY:

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.

Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.

Knows the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages plans-meaning status, rates, and benefits. Update availability of all distribution channels like GDS, OTA and Web booking systems.

DUTIES AND RESPONSIBILITIES:

1. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.

2. Processes reservations from the sales office, other hotel departments, and travel agents.

3. Knows the type of rooms available as well as their location and layout.

4. Knows the selling status, rates, and benefits of all packages plans.

5. Knows the credit policy of the hotel and how to code each reservation.

6. Creates and maintains reservation records by date of arrival and alphabetical listing.

7. Determines room rates based on the selling tactics of the hotel.

8. Prepares letters of confirmation.

9. Communicates reservation information to the front desk.

10. Processes cancellations and modifications and promptly relays this information to the front desk.

11. Understands the hotel's policy on guaranteed reservations and no-shows.

12. Processes advance deposits on reservations.

Key Skills

Functional Area

Front Office / Executive Assistant / Data Entry

Number of Vacancy

10

Education

Other Bachelor Degree


About Snr Consultants

Snr Consultants is Into Manpower Searching & Selection, Human Resource and Placement Consultancy Business. We are Based of Naini- Allahabad Head-office and Having Branches in Kanpur, Lucknow, Varanasi, and Tie-up with Reputed Mnc Clients At Delhi (all Top Mnc Clients Near By - Noida-gaziyabad-gurgaon-new Delhi-) as a Recruitment Center. Snr Offers Total Recruitment Services for Both Employers as Well as Employees.

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