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Job Description

Summary :

The candidate will be responsible for conducting quality audits and maintaining various quality reports related to Call Centre .

He should able to do add a value addition to the system.

Job Responsibilities:

- Need to do Quality Checks of Call Centre

- Feedback delivery for Monitored calls

- Conducting Quality Sessions for Training/OJT Batches.

- Required to compile audit results of the team in excel.

- Fortnight calibration with floor supervisors/TLs

Desired Profile:

- Should be familiar with Audit sheet (Critical & Non Critical Parameters).

- Must be able to take initiatives basis the Quality audits and other data points.

- Strong analytical Skills.

- Good Communication skills.

- Ability to lead associates and drive Quality culture on the floor.

- Someone from Complaint specialist team is preferred.

Preference:

- A person who has knowledge about of MS Excel

- A person who has an urge to make a career in a Quality Department.

- A person who is a quick learner and wants to grab the new techniques of Quality

Field.

- A person who can approach towards analytical data and attention to details

Industry

Banking, Investments, Stock Market & Financial Services

Functional Area

IT Software - QA / Testing / Documentation

Number of Vacancy

1

Education

Other Bachelor Degree, Other Master Degree


About Skywings Advisors Private Limited

Skywings Advisors Private Limited is one of the leading companies based in New Delhi, Delhi operating in placement and recruitment industry. We are offering specialized services in all recruitment disciplines including Legal, Finance, IT, Sales & Marketing, Commercial, Health Care, automobile, Training & Education, Industrial & Warehouse & Construction, IT/Software, E-Commerce & Internet .rnrnWe strive to achieve the same level of understanding you have about your business. To Assuredjob.com that's paramount. But we also bring with us prodigious knowledge of recruitment practice and up to date assessment methods.

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