Hiring for Quality Analyst in International BPO

There is a Requirement for Quality Analyst

job Responsibilities

screens Incoming and Outgoing Calls to Ensure Quality Customer Service, and Adherence to the Policies and Procedures of the Organization.

provides Feedback to Assist in the Creation of Performance Improvement Goals and the Development of Training Programs

has Knowledge of Commonly-used Concepts, Practices, and Procedures Within a Particular Field.

relies On Instructions and Pre-established Guidelines to Perform the Functions of the Job. Works Under General Supervision

attend Call Calibrations

bring in Necessary Changes to the Process and Constant Updates of Call Center Core Process

skills:

good Communication Skill Means the Ability of Listening, Writing and Speaking Effectively.

one Important Requirement for this Skill is the Efficiency Means that Meets the Goal-setting.

flexibility: this Skill Requires the Ability of Controlling Multiple Assignments and Tasks in Which You Can Identify Their Important Level Then Decide Which Should Be Done First, Which Should Be Last. You also Need to Adjust the Tasks to Suit with Real Condition and Assignments.

qualification: Undergraduate/ Graduate

should Be Below 40 Years of Age

should have Worked in International Bpo (outbound) as a Qa.

salary: Best in the Industry

additional Benefits:

saturday and Sunday Fixed Off.

transport Facility Provided.

salary is Not a Constraint for the Right Candidate.

should Be Comfortable with Rotational Shift