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  • Job View 275 Views
  • Applicants Less than 5 Applicants
  • 2017-02-17

Job Description

There is a Requirement for Process Manager in International Bpo

job Responsibilities:

to Supervise So that Sales Happens. Take Supervisor Calls.

look After the Ojt Batch On Floor.

should Be Responsible for Providing Excellent Customer Service and Determine the Needs of the Client.

to Implement and Oversee the Quality of Deliverables.

manage Team Relationships Effectively to Ensure Exceptional Performance

he/she Should also Possess Strong Problem-solving, Ability to Exercise Sound Judgment.

should Know How to Mentor Staff and are Extremely Knowledgeable of Process Management,

they Should Be Able to Multi-task and Decipher Statistical Reports; and have the Patience to Deal with Issues Involving Both Customers and the Workforce.

co Ordinate with Team Leader, Team Members, On Call Supervisor and Agents.

should Know How to Identify Manpower Including Performer and Non Performer

ability to Make a Non Performer to a Performer

one Should also Control Attrition On Floor.

desired Profile:

candidate Must have More Than 5 Years International Bpo Experience

candidate Must Be Working as a Team Leader or Any Higher Designation in International Bpo for Past 2 Consecutive Years

excellent Communication Skills in English

should Be Goal Oriented

positive Attitude

good Lateral Thinking

cognitive Skills

ability to Handle Pressure At Work

target Achievement

qualification:

graduate with Good Communication in English

should have Exposure in Bpo Outbound

additional Benefits:

alternate Saturdays Off & Fixed Off On Sundays.

transport Facility Provided.

complimentary Lunch/dinner.

referral Bonus

salary : Best in the Industry

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

2

Education

B.A


About Maven Infotech Pvt Ltd

Maven InfoTech, a Premium ITeS & BPO firm, based in Kolkata, the City Of Joy and the Capital city of West Bengal, India. Company provides a comprehensive range of outsourced Voice-based services (out-bound) to its Indian, Australia, U.K & US Clients along with the back office and process outsourcing support. Maven InfoTech is a leading global provider of innovative business process services for clients who are seeking to cut costs, improve operation efficiency and take advantage of the opportunities in global economy

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