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  • Hiring for a Reputated Mncs in Kolkata for An Inbound Voice Process with No Sales and Target

    call concepts

    1. 0 - 3 yrs
    2. Kolkata NA NA NA
    NA
    Rs 1,00,000 to 2,50,000 p.a.

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  • Job View 195 Views
  • Applicants Less than 5 Applicants
  • 2017-06-30

Job Description

Job Responsibilites

- Attracts Potential Customers By Answering Product And Service Questions;

- Suggesting Information About Other Products And Services.

- Opens Customer Accounts By Recording Account Information.

- Maintains Customer Records By Updating Account Information.

- Resolves Product Or Service Problems By Clarifying The Customer'S Complaint;

Determining The Cause Of The Problem; Selecting And Explaining The Best Solution To Solve The Problem;

Expediting Correction Or Adjustment; Following Up To Ensure Resolution.

Job Brief

- We Are Looking For A Customer-Oriented Service Representative.

- This Person Will Act As A Liaison, Provide Product/Services Information And Resolve Any Emerging

Problems That Our Clients Might Face With Accuracy And Efficiency. No Sales No Target

Requirements

- Proven Customer Support Experience Or Experience As A Client Service Representative

- Strong Phone Contact Handling Skills And Active Listening

- Customer Orientation And Ability To Adapt/Respond To Different Types Of Characters

- Excellent Communication And Presentation Skills

- Ability To Multi-Task, Prioritise, And Manage Time Effectively

- Min Qualification Is 10+2

- Should Be Flexible With The Rotational Shift Including Night

Salary

1.20 To 2.40 Lpa+ Incentives + Pf+Esi+One Sided Ac Cab Facilites

Key Skills

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

10

Education

Higher Secondary


About call concepts

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