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  • Job View 356 Views
  • Applicants Less than 5 Applicants
  • 2018-08-19

Job Description

Determines Quality Control standards by studying inbound and outbound calls and customer service presentations conducting test calls to telemarketing service representatives on new products.

Verifies telemarketing results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.

Provides feedback to telemarketers by monitoring calls monitoring feedback for external vendor programs conducting monthly help sessions.

Evaluates telemarketing approaches by rating effectiveness of telemarketing service representatives providing quality ratings identifying training needs developing training programs conducting training.

Directs quality initiatives by requiring adherence to quality assurance policies and procedures developing new models implementing changes.

Maintains professional and technical knowledge by attending educational workshops reviewing professional publications establishing personal networks benchmarking state-of-the-art practices participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

Quality Control Skills and Qualifications:

Listening, Internal Communications, Customer Service, Performance Management, Teamwork, Quality Management, Supervision, Motivation for Sales, Telemarketing , Telephone Sales, Product Knowledge.

Industry

Textile / Garments / Fashion / Accessories

Functional Area

Manufacturing / Production / Quality

Number of Vacancy

10

Qualification

Diploma


About AMAX PLACEMENT SERVICES

We at AMAX JOBS believe in ensuring a valuable service quality. Through our affirmative approach and practices we have been able to add value propositions in our services. We aim towards improvising our service quality through comprehensive research to reach innovative answers. Our focused methodologies towards workforce solutions foster competent recruiting process and improvising on talent quality delivery

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