Guest Relationship Manager jobs in Mumbai - Om Sai Group Consultancy

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Job Description

We have urgent requirement for Guest Relations Manager profile for a Singapore Based Hospitality Industry. Job Location Andheri East, Mumbai.

Please find below the JD for the same.



Job Title: Guest Relations Manager

Department: Guest Relations

Work location: Mumbai

Organizational relationship

Reporting Superior’s Title: General Manager

Coordinates with: Vendors and inter departments

Job Summary

The incumbent will be responsible for running the department efficiently in line with brand standards, whilst meeting guest and owner expectations to ensure maximum guest satisfaction.

Duties and Responsibilities

Manage guest relations team (and Concierges) to ensure they comply with all standards and operating procedures.

Coordinate and manage communication between patrons and staff and follow up to ensure all customer concerns are resolved.

Provide upscale service experiences for guests throughout their visit.

Establish friendly relationships with regular diners.

Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.

Uphold discipline and grooming standards.

Ensure guests are well looked after throughout their visit by checking in on them frequently.

Job Holder’s Specifications

Minimum 2 years of working experience in a similar role locally

Demonstrates strong oral and written communication skills with ability to influence and persuade across all levels of the organization.

Customer service drive with outstanding communication and active listening skills

Cheerful and enjoy interacting with people.

Excellent problem-solving and multitasking skills

Leadership skills along with the ability to motivate a team into high performance

Strong sense of responsibility and a professional presentation


Government / Public Services / Defence

Functional Area

Public Relation

Number of Vacancy



Other Bachelor Degree

About Om Sai Group Consultancy

Om Sai Group Consultancy/ Placement is a name that is counted amongst the prominent placement agencies based in Delhi NCR (All over India). Mr. Anoop Daksh (Owner) laid the foundation stone of the company in the year 2008. Under his guidance, we have obtained a high positions in the placement sector. As a recruitment consultancy firm, our company has been operating in the industry for both the IT and non IT sector at diverse levels. For almost a decade, we have been catering to the diverse placement, recruitment, and human resource requirements of the organizations. rnNote:- We are providing only paid services for Employers (For Companies).

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