Guest Relationship Manager jobs in Mumbai - Om Sai Group Consultancy
We have urgent requirement for Guest Relations Manager profile for a Singapore Based Hospitality Industry. Job Location Andheri East, Mumbai.
Please find below the JD for the same. GUEST RELATIONS MANAGER (FEMALES). Profile Job Title: Guest Relations Manager Department: Guest Relations Work location: Mumbai Organizational relationship Reporting Superior’s Title: General Manager Coordinates with: Vendors and inter departments Job Summary The incumbent will be responsible for running the department efficiently in line with brand standards, whilst meeting guest and owner expectations to ensure maximum guest satisfaction. Duties and Responsibilities Manage guest relations team (and Concierges) to ensure they comply with all standards and operating procedures. Coordinate and manage communication between patrons and staff and follow up to ensure all customer concerns are resolved. Provide upscale service experiences for guests throughout their visit. Establish friendly relationships with regular diners. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Uphold discipline and grooming standards. Ensure guests are well looked after throughout their visit by checking in on them frequently. Job Holder’s Specifications Minimum 2 years of working experience in a similar role locally Demonstrates strong oral and written communication skills with ability to influence and persuade across all levels of the organization. Customer service drive with outstanding communication and active listening skills Cheerful and enjoy interacting with people. Excellent problem-solving and multitasking skills Leadership skills along with the ability to motivate a team into high performance Strong sense of responsibility and a professional presentation
About Om Sai Group Consultancy
Om Sai Group Consultancy/ Placement is a name that is counted amongst the prominent placement agencies based in Delhi NCR (All over India). Mr. Anoop Daksh (Owner) laid the foundation stone of the company in the year 2008. Under his guidance, we have obtained a high positions in the placement sector. As a recruitment consultancy firm, our company has been operating in the industry for both the IT and non IT sector at diverse levels. For almost a decade, we have been catering to the diverse placement, recruitment, and human resource requirements of the organizations.
Note:- We are providing only paid services for Employers (For Companies).
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