Guest Relation Officer jobs in Bangalore - KNS Infrastructure Pvt Ltd

Job Objective:

Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies

To sustain the process standards by imbibing continuous improvement culture

Primary responsibility:

Key activities

1.To provide correct and latest information about the projects to the client.

2.To maintain transparency with clients by updating them on company policies.

3.Regular follow up on allocations & references.

4.Regular feedback to the marketing on the received allocations.

5.Handle In-bound and out bound calls

6.Understand client's requirement and provide project details

7.Convincing clients about the project and fix site visits

8.Ad posting in various property portals

9.Continuous follow ups on enquiries generated from various sources

10.Convert enquiries to leads

11.Achieve site visit target

12.Use company guidelines appropriately

13.Update site visits, through ERP software

14.Ensure on the site visit bills, enquiry number to be written before sending to the accounts department for the payments

15.Ensures all the Site visits process is IT enabled (where applicable).