Guest Relation Manager jobs in Canada - WORLD OVERSEAS IMMIGRATION CONSULTANCY

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  • Job View 53 Views
  • Applicants Less than 5 Applicants
  • 2019-09-16

Job Description

Provide upscale guest service experiences for clients throughout their stay

Ensure clients are properly greeted upon their arrival

Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

Coordinate luggage collection and storage

Oversee check-in and check-out procedures, including reservations and financial transactions

Promptly address guests’ requests, like in-room dining

Actively listen to and resolve complaints

Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

Inform clients of our hotel services, including breakfast and dining options

Promote all hotel amenities, conveniences and programs offered

Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedure.

Appraise team’s performance and produce regular reports

Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience

Examine daily duties, assign tasks and check on progress

Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings

Recommend local tourist spots, including places to dine, shop and sight-see

Establish friendly relationships with regular hotel clients

Key Skills

  • Guest Relationship
  • Guest Delight Management
  • Luggage Collection
  • Financial Transactions
  • Rncomplaints Resolution
  • Clients Relationship

Industry

Hotel / Travel / Airline / Hospitality

Functional Area

Hotel / Travel / Airlines

Number of Vacancy

25

Education

Professional Degree


About WORLD OVERSEAS IMMIGRATION CONSULTANCY

We are World Overseas Services Immigration Company we are working from last 10 years in Immigration Fields. We have Trained and Qualified Counselors which help you in All the Process of Immigration. We are one of the best Immigration Consultant in this industry and we have thousands of happy client which already settle in Abroad countries like Canada, Germany, Australia, Hong Kong and more. We also Provide Tourist Visa Services.

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