Guest Relation Executive jobs in Mumbai - Double HR Consultancy

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  • Guest Relation Executive - Gre (experience in 5 Star Hotel Will Get Preference) for Mumbai

    Double HR Consultancy

    1. 0 - 2 yrs
    2. Mumbai NA NA NA
    NA
    Rs 2,50,000 to 4,00,000 p.a.

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  • Job View 52 Views
  • Applicants Less than 5 Applicants
  • 2020-03-21 2020-09-21

Job Description

Candidate should have Degree or Diploma in Hotel Management

Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.

Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.

GRE DUTIES AND RESPONSIBILITIES:

• Welcome guests during check-in and giving a found farewell to guest while checkout.

• Handling guest complaints and concerns in an efficient and timely manner.

• Overseeing VIP guests, arrivals and departures.

• Coordinating and multi-tasking job duties in a busy environment.

• Should possess detailed information about the Hotel, city as well as the competition.

• Detailed information regarding arrivals and room requirements.

• Have up to date information on daily room occupancy

• Providing excellent customer service as per hotel standards.

• Greeting guests as they enter and exit the hotel.

• Providing information regarding the Hotel, town attractions, activities etc.

• Check on VIP reservations, complete their pre-registration formalities.

• Allocate rooms to all arriving guests.

• Maintain up-to date information on room rates, current promotions, offers and packages

• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.

• Co-ordinate with housekeeping for clearing of rooms.

• Collect Guest feedback during guest departure along with his likes and dislikes.

• Perform basic cashier activities as and when required.

• Maintain guest lockers for safe custody.

• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.


Industry

Hotel / Travel / Airline / Hospitality

Functional Area

Hotel / Travel / Airlines

Number of Vacancy

5

Education

Diploma


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