The job of ground staff is vast and varied. They have to perform various works from commercial to technical handling for safe and steady departure and arrival of an aircraft. The individuals working in ground duty branch are often known as ‘ground crew’ or Ground Staff. They work at airports to keep airplanes running efficiently. From welcoming passengers to an aircraft’s take-off, airport ground staff and air operations personnel play a crucial role in areas such as commercial activities, airline operations and the running of airports.
Ground staff also refers to people who work in the airport terminal itself. Some ground staff is responsible for inspecting, storing and transporting luggage, while others stock the aircraft with food and beverage items that are distributed during flight. Some ground staff members work directly with customers to answer questions and provide information regarding flight times, delays and any general queries the customer has before boarding. Ground staff work with the aircraft, crew and customers to ensure each flight is safe and enjoyable.
ROLE OF A GROUND CREW
The role of a ground crew demands for dynamism and professionalism. However, one cannot perform all the various duties in airport. Ground crew responsibilities are divided into 2 broad categories.