German Language specialist jobs in Chennai - VR CAREERZ

  • SERVICE DESK AGENT GERMAN PROFICIENCY

    VR CAREERZ

    1. 3 - 5 yrs
    2. Chennai NA NA NA
    NA
    Rs 4,00,000 to 8,00,000 p.a.

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  • Job View 102 Views
  • Applicants Less than 5 Applicants
  • 2020-12-03

Job Description

We are currently hiring Service Desk Agent who can communicate fluently in the German Language. The agent will be on the front line of the supporting architecture for the German-speaking internal colleagues.

Responsibilities

Provide remote assistance and troubleshoot IT-related issues for German-speaking colleagues via call, chat, and web.

Resolve Incidents and Service Requests based on standard procedures in line with global policies

Register, Prioritize and Categorize tickets in the ITSM ticketing tool

Follow up on existing cases and provide status updates as required

Work with other IT teams to coordinate the resolution of complex issues

Minimize disruption to the business and ensure the highest satisfaction

Act as a primary escalation point for IT issues

Key Skills

  • German Language Specialist
  • German Language Associate

Industry

IT-Hardware & Networking / IT-Software / Software Services

Functional Area

IT Hardware / Technical Support / Telecom Engineering

Number of Vacancy

5

Education

Professional Degree, Other Bachelor Degree


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