We are currently hiring Service Desk Agent who can communicate fluently in the German Language. The agent will be on the front line of the supporting architecture for the German-speaking internal colleagues.
Provide remote assistance and troubleshoot IT-related issues for German-speaking colleagues via call, chat, and web.
Resolve Incidents and Service Requests based on standard procedures in line with global policies
Register, Prioritize and Categorize tickets in the ITSM ticketing tool
Follow up on existing cases and provide status updates as required
Work with other IT teams to coordinate the resolution of complex issues
Minimize disruption to the business and ensure the highest satisfaction