German Language Expert jobs in Gurgaon - TCS

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  • German Language Expert

    TCS

    1. 1 - 2 yrs
    2. Gurgaon
    Rs 4,00,000 to 5,50,000 p.a.

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  • Job View 28 Views
  • Applicants Less than 5 Applicants
  • 2019-03-13

Job Description

KEY RESPONSIBILITIES:

• Answering In bound voice calls effectively. Following the call etiquettes.

• Understanding the issue and providing resolution to customer’s query (Technical/Non-Technical/Billing) in a timely and efficient manner, providing free diagnostic and pitching for a tech support sale on that call.

• Maintain pleasantness with the customer on the call. Active Listening/Apologize/Empathize/Reassurance are important.

• Taking customer details and documenting/tracking every interaction in the documentation portal for details to be available immediately for the tech teams and also for future references.

• Reporting new process issues that impact customers to the management remaining up to speed on new technologies, new issues and new product offering.

• Work in coordination with the teams to ensure smooth operations.

Desired candidate would be –

• Someone with at least 3-6 months experience of Technical Support and sales process in handling pop up calls.

• Excellent command over written and spoken German – minimum level B1/B2

• Excellent customer service and sales

• Problem solving and analytical mind

• Self motivated and goal oriented

• Ability to work in high pressure environment

• Ready to work in European Shift

Key Skills

Industry

Computer / IT

Functional Area

IT Hardware / Technical Support / Telecom Engineering

Number of Vacancy

7

Education

Other Bachelor Degree


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