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  • Job View 120 Views
  • Applicants Less than 5 Applicants
  • 2020-02-08

Job Description

To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined

Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined

Bringing Escalations to senior management timely

Improve customer service at training centers by monitoring & also physically auditing the center.

Proactively checking & monitoring customer satisfaction & ensuring timely resolutions

Prepares customer care performance reports as defined from time to time .

Deal with irate customers tactfully & in a polite manner

Communicating with customers on e mail , phone & in person

Exp. n handling customers.

Exp in handling audits/Transaction

Sla /Tat/ Customer Satisfaction

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

1

Education

B.A


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