General Manager – Call Centre

HR Talks Staffing Network

To monitor & supervise the customer service team & ensure all complaints are resolved in Turnaround times defined

· Coordinating with Department Heads & ensure all complaints are resolved in Turnaround time defined

· Bringing Escalations to senior management timely

· Improve customer service at training centers by monitoring & also physically auditing the center.

· Proactively checking & monitoring customer satisfaction & ensuring timely resolutions

· Prepares customer care performance reports as defined from time to time .

· Deal with irate customers tactfully & in a polite manner

· Communicating with customers on e mail , phone & in person

· Exp. n handling customers.

· Exp in handling audits/Transaction

· Sla /Tat/ Customer Satisfaction

Experience : 14 - 16 Years

No. of Openings : 1

Education : B.A

Role : Call Center Manager

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India