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  • Applicants Less than 5 Applicants
  • 2018-09-17

Job Description

Customer Satisfaction (Guest Feedback, Social Media Review).

Financial Performance (Up selling, Room Revenue, Operation Auditing).

Showing Initiative, Problem Solving, Staff Training, Team Leading.

Manages and motivates the Front Office team in order to provide a high

standard of service for customers.

Welcomes guests and fosters customer loyalty through his/her friendly


Develops high quality relationships with guests throughout their stay.

Handles any guest complaints or contentious issues that cannot be

settled directly by team members and provides a fast solution.

Oversee and supervises guest arrivals and departures with the front

office executive and duty managers.

Provide high level of customer service and maintain a high profile in the

day to day front office operations.

Ensure that personalized service is offered to each and every guest.

Ensures that the pricing policy and internal audit procedures are duly


Supervises the management of debtors, group and individual guest

invoicing and cash operations.

Monitor all executive floor executives to ensure maximum guest

satisfaction through personal recognition and prompt cordial attention

from arrival through departure.

Review arrival list for all arrivals and VIPs to check room allocations,

amenities and special requests

Prepare monthly and daily revenue report and circulate to all HOD's.

Prepare Room revenue and occupancy forecast take action on rate


Is involved in recruitment of new team members for front office.

Integrates and trains employees, providing support for skills


Ensures that all front desk employees are well presented (uniforms,

personal hygiene etc), and also punctual.

Ensures that the workplace remains clean and tidy

Ensure team members have current knowledge of hotel products,

services, facilities, events, pricing and policies and knowledge of the local area and events.


Hotel / Restaurant / Hospitality

Functional Area

Hotel / Restaurants /Travel / Airlines

Number of Vacancy



Advanced/Higher Diploma, BHM

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