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  • Applicants Less than 5 Applicants
  • 2017-05-11

Job Description

Greets, registers, and assigns rooms to guests.

Issues room key to guest.

Responsible for proper key control and other security measures.

Answers telephone in absence of telephone operator.

Transmits and receives telephone messages and sets up guests wake-up calls.

Date stamps, sorts, and racks incoming mail and messages.

Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.

Keep records of room availability and guests accounts. Operates the front office computer system. Makes photocopies if needed.

Computes bill, collects payment, and makes change for guests.

Makes and confirms reservations.

Posts charges such as room, food, liquor, or telephone, to guest folio.

Makes restaurant, transportation, or entertainment reservations for guests

Deposits guests valuables in hotel safe or safe deposit box.

Checks out guests and inquires about their stay.

Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.

Actively builds awareness of the Brand to guests.

Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.

Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.

Confers and cooperates with other departments as needed to ensure coordination of activities.

Works toward a 90% walk-in conversion rate goal.

Ensures Inn compliance of all company policies and procedures.

Adheres to all safety procedures and informs management of any unsafe conditions.

Attends meetings and training as requested.

Functional Area

Front Office / Reception/Computer Operator/Assistant

Number of Vacancy

1

Qualification

Advanced/Higher Diploma, Any Bachelor Degree, BHM


About Hotel Jobs in Coimbatore

Responsibilities:
1. Manage And Monitor Activities Of All Employees In The Front Office Department Making Sure They Adhere The Standards Of Excellence And To The Guidelines Set In The Employee Handbook, Hotel Policies And Procedures, Coaching, Training And Correcting Where Needed.
2. Maintain A Professional And High Quality Service Oriented Environment At All Times.
3. Act As Manager On Duty For The Hotel, Dealing With Complaints, Problem Solving, Disturbances, Special Requests And Any Other Issues That May Arise.
4. Inform All Front Office Staff Of Daily Activities, Group And Vip Arrivals As Well As Special Requests And Repeat Guests. Check Accommodations, Making Sure Any Special Requests Are Carried Out Accordingly, Greet Guests Upon Arrival And Ensure Escort To Accommodations If Appropriate.
5. Undertake Full Responsibility For Managing Operating Expenses And Purchasing For The Department.
6. Set Front Office Budget, Monitor Profit & Loss And Cash Handling Throughout The Year. Supervise Up Sell Program At The Front Office And Work As Part Of The Yield Management Team To Try And Maximize Revenue For The Hotel.
7. Work Closely With The Housekeeping Department To Improve Guest Services And Foster Cross Departmental Communication.
8. Coordinate Daily Activities With Hotel Management Team On A Daily Basis.
9. Hold Monthly Department Meetings Keeping Staff Informed Of All Activities In The Hotel, Reinforcing Standards Of Excellence And Promoting A Strong Team Atmosphere And Culture.
10. Be Aware And Able To Enforce All Fire-Life-Safety Procedures. Remain Current In All Updates With Regards To New Procedures And Training.
Qualification : College Degree Necessary.
Experience : 3 To 5 Years - Previous Front Office Experience In Supervisory/Management Capacity In A Reputed Organisation Required.
Language Skills : Excellent Knowledge Of English And Hindi Language Is Mandatory.

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