• DDS Group Company Logo

  • Front Desk Officer

    DDS Group

    1. 0 - 3 yrs
    2. Gurgaon NA NA NA
    NA
    Rs 1,75,000 to 2,50,000 p.a.

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  • Job View 1211 Views
  • Applicants Less than 5 Applicants
  • 2016-12-15

Job Description

Responsibilities:

Front office is a critical function in the overall Patient Experience. The person will work towards creating a Service Oriented culture; standardize processes, employee engagement, improving processes, Training & Measurement practices.

-Reduce customer complaints

-Provide resolution of customer issues

-Maintain correct decorum and behaviour while interacting with customer

Handling appointment booking/ Handle

New Registration, counseling for chargeability, admission cash paying patients , ECHS & other Corporate patients

Completion of corporate documentations.

Processing & Update the Corporate (excel) file both on paper and in the module, communicating through mail to respective HODs regarding., Staff Admission, Staff Dependants, Beas, VIP pt

Issue Calling Code to the pt. attendants so that they can call out side from the Clinic

Counseling

Visitor passes. Codes & update the Calling Code (excel) file and for activation mail to IT helpdesk & team leader

Doctor change request in case pt. need to shift in another specialty Up gradation of Remarks for any kind of message

Guest queries & Room Booking for expected admissions for next few days

Follow up for daily payable report while issuing the temp. Passes and updating the remarks

Handling Billing queries for routine pt. attendants

Taking request from Nursing Station or from the attendants for the particulars & Address Change Request

Informing attendants (by announcement / calls on cells

Request for Package Detail (Reimbursement request) in case pt. is Govt. Employee and required package breakup

Cash Collection / Refunds Issuance of Receipts against deposits

Issuance of Clearances (For Surgeries, Upgraded Surgeries & Final Discharges)

Inform Telephonically to the respective wards and direct call to the attendants about the discharges on receiving bill. So that they will clear the dues and take final clearance.

Appointment patients : Billing, generate invoices, maintain daily scr

Industry

Hospitals / Medical / Healthcare Equipments

Functional Area

Front Office / Reception/Computer Operator/Assistant

Number of Vacancy

2

Education

Other Bachelor Degree


About DDS Group

Welcome to DDS Group, a Premier Business Organization Providing Various Kinds of Services Across Diversified Business & Economy Areas Which Primarily Include: Offering Customized & Cost Effective End to End Solutions in Human Resource Recruitment & Development, Advertising & Marketing, Sales Promotion & Market Research. Our Core Functional Area is that of Providing Superior Quality Hr Solutions for Diversified Industrial Sector Which Mainly Consist Business Sectors such as Hospitality, Engineering, Medical, Finance, Fmcg, Insurance, It/ites, Kpo, Media & Entertainment, Pharmaceutical, Retail, Telecom, and Lastly the Currently Booming Infrastructure Sector.

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