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Job Description

Experiences: F&B is must


• Ensures that all customers are educated on our products and services.

• Maintains the highest quality, consistent product standards.

• Follows all Company drink recipes and procedures.

• Passes monthly re-certifications in a timely manner.

• Develops an understanding of coffee, hot chocolate and tea regions and the various differences in flavor and blends.

• Begins to educate themselves on the various types of coffee, tea products, blends and roasts.

• Proficiently prepares blended and cold drinks provided by the store. As per the TCR format and the menu.


• Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.

• Verbally receives and calls back customer orders in a friendly manner.

• Reports all customer complaints to manager on duty.

• Responds proactively to prevent customer service situations.

• Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.

• Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.

• Answers customer questions regarding coffee blends, preparation, and product freshness.

• Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.

• Sells and serves baked goods, merchandise products and miscellaneous food items to customers.

• Maintains efficient, friendly service.


FMCG / Food / Beverages

Functional Area

Hotel / Travel / Airlines

Number of Vacancy



Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree

About The Chocolate Room

The chocolate room was established in the year of 2007. From last 10 years the company has grown very fast. Now the brand has its presence in 8 countries, 20+ states, 50+ cities and 200+ chocolate café across the globe. It’s the first chocolate café brand which started giving franchise in the Indian market and is the first who introduced live kitchen concept in the Indian café industry to serve fresh food.

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