As a captain, you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served.
Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. Also to handle daily team member relations, and encourage problem-solving by team members through proper training and empowerment.
Duties and Responsibilities:
Always greet and welcome guests promptly in a warm and friendly manner.
Assist guest while seating.
Ensure guest are serviced within the specified time.
Has a good knowledge of menu and presentation standards.
Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
Able to answer any questions regarding the menu and assist with menu selections.
Able to anticipate any unexpected guest need and reacts promptly and tactfully.
Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
Serve food courses and beverages to guests.
Set tables according to the type of event and service standards.
Record transaction/orders in Point of Sales systems at the time of order.
Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Check with guests to ensure satisfaction with each food course and beverages.
Responsible for clearing, collecting and returning food and beverage items to the proper area.
Maintain cleanliness of work areas, china, glass, etc. throughout the shift.