Field Engineer/Technician

Smartbox Ecommerce Solutions Pvt. Ltd.

Job Summary
Smartbox Ecommerce Solutions Pvt. Ltd.


Smartbox is a global provider of smart locker technology. Our platform provides a wide range of smart locker applications that can be deployed in diverse industry verticals. Our technology offers secure, efficient, accountable, convenient package delivery and auditable asset storage while giving users 24/7 access to lockers and the ability to track deliveries remotely.

About The Job:
The Field Service Engineer (FSE) will be responsible for meeting the daily service maintenance and repair needs of the SMARTBOX. Establish and maintain proper business relationships with the clients and peers as well as performing necessary administrative duties as required and other duties as assigned.The FSE performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change. Basic troubleshooting, installation, maintenance and repair on designated lockers.
Completing Preventative Maintenance and field modifications.
Keeping up to date on administrative responsibilities such as client service logs and internal service records in a timely manner.
Maintaining tools and test equipment and ensuring they are properly calibrated.
Utilizing the escalation process to resolve service delivery issues.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
The ability to lift and carry a toolbox.
About You:
Engineering/Technical Diploma or any equivalent qualification with relevant experience in similar industry/ industries in hardware and networking.
Experience interfacing with both internal team members and external clients as part of a solution based service process.
Valid drivers license and good driving record is required.
Experience troubleshooting and responding to concerns.