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  • Applicants Less than 5 Applicants
  • 2016-12-13

Job Description

Designation: Key Account Manager

Reports to: Branch Head

Location: Ahmedabad

Qualification: Graduate + P.G in Hospitality

Experience: Minimum 10 years in Managing Facilities & Administration

Key Result Areas:

- Country Liaison

- Business Development

- Contract Management

- Financial Management

- Client Relationship Management

- Service Delivery

- Compliance, environment, Health and Safety and Risk Management

- People Management and Leadership

Job Profile:

Strategy Planning

- Determining financial objectives, designing & implementing systems, policies & procedures in consultation with top management to facilitate internal financial control.

- Designing business plans/ strategies for maximizing profitability & revenue generation & realizing corporate goals; spearheading business process re-engineering initiatives.

Facilities Management

- Manage a large workforce

- Handling various departments

Customer Service Management

- Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.

- Attending to clients concerns and complaints and undertaking steps for effectively resolving them.

- Investigating & resolving the complaints with the less turnaround time.

- Implementing necessary controls to mitigate complaints and operational losses.

- Analyzing & interpreting the reports.

- Initiating campaigns on enhancing customer service.

- Identifying the root causes for complaints/ issues and recommend/ implement necessary controls.

- Developing rapport with business partners.

- Liaising with the business area staff on process and non process related matters within the section.

- Cascading information to the team & chairing meetings and daily devotions.

- Initiating process improvement ideas.

- Organizing & conducting monthly presentations on sections performance on Service Delivery front.

- Driving the team towards active participation in Service Delivery campaigns.

- Generating appropriate reports on a weekly basi

Functional Area

Hotel / Restaurants /Travel / Airlines

Number of Vacancy

10

Education

Professional Degree


About Trisha Consultancy Services

Trisha Consultancy Services is a Fast Expanding Name amongst the Placement and Recruitment Companies in Surat, Gujarat. the Sole Objective of Our Establishment is to Enhance the Net Worth of Human Capital for as Many Organizations as Possible. By Doing So, We Aim to Help Both Companies and Professionals Grow Together. We Offer a Wide Range of Services in this Direction, such As, Placement Consultant Services, Hr Consultancy Services, Recruitment Consultant Services and Career Consultant Services. These Services Span Across Various Industrial Sectors, such As, Insurance, Finance, Engineering, Pharmaceuticals, Event Management, Sales and Marketing Amid Others. We Chiefly Operate in Areas like Surat, Vadodara, Ahmedabad, Anklashewar, Baruch and Pan India.

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