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  • Applicants Less than 5 Applicants
  • 2017-01-05

Job Description

Executing Franchisee / User requests for assistance while providing the defined services through Synergy Academy products

Executing other technical resources including any software & hardware to deliver the agreed levels and quality of Synergy Academy product services

Technical configuration and facilitation of assured customization of Synergy Academy products

Monitoring services and service level contracts and agreement clauses.

Provide excellent customer service.

Ensure Franchisee / User issues and problems are executed within response time and service level requirements.

Evaluate customization and development requests of customers and passage them to Support executives and analysts.

Execute and maintain through the team of support staff to keep platforms and their services running as per desired levels of operation and service

Liaison wherever needed with external service providers, hardware data centers and others to match there services back to back to ensure delivery of desired services to Synergy Academy customers.

Escalate and close out all issues of database/application codes/logic, functionalities and service/integration.

Get incorporated operational issue resolutions in the product development chain and process if needed by the product development team to get over any continuing service issues.

Executes the support team by ensuring that support tasks/Issues are in line with SLAs

Should Report to Manager Product Operations

1 to 4 years experience in anything Including Franchisee Technical Operations, Maintenance & Development

Must have experience in managing product support, Analysis & Maintenance for software products

Should be Semi Technical

Experience in Blog & Forum Maintenance

Knowledge of Linux system administration, MySQL Database Management System, Moodle Administration, Wordpress is added advantage

Should have worked on Highly available architectures

Excellent analytically and troubl

Key Skills


Education / Teaching / Training / Colleges /Institutes / Universities

Functional Area

Engineering/ Engineering Design / R&D / Quality

Number of Vacancy



Other Bachelor Degree

About Synergy Edutech

Synergy Edutech, IT solutions Group is known for its pioneering work in the felid of Online Education, Distance education & e-learning. Our Strong development orientation has helped us continuously innovative cutting-edge technologies. Edutech provides a Comprehensive education environments to individuals and enterprises. We enlighten students to expand and empower their various dream options with a more focused approach through our business collaborates spread across the country

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