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Job Description

•Handling the customer complains under eastern & north eastern region.

•Day to day complaint update in SAP.

•Monitoring the authorized service centers & providing the technical support to service engineers during the site visit & arranging the spare parts as per the requirement.

•Handling different power equipment vendors like Emerson, Delta, Lorentz, Schneider, Danfoss, Bajaj, HBL, SBL for getting service & spare support from them.

•Project execution for different type of solar power generating system (Grid connected & battery based), solar water pumping system, street lighting & home lighting systems.

•Operation & maintenance of different type of solar power generating systems consisting the equipment's like inverter, charge controller, lead acid battery, ACDB & DCDB.

•Spare parts order execution & time to time payment collection.

•AMC order execution and time to time payment collection.

•Organizing technician training programs to increases the skill level of dealer’s and authorized service center’s technicians.

•Site survey for pre- order support to marketing team.

•Developing new service network for improvement in service activities & project execution.

•Coordination with call center for complaint update & other activities.

Industry

Engineering, Technical and R&D

Functional Area

Engineering / Technical / R&D

Number of Vacancy

2

Education

Higher Secondary, Diploma, B.A


About Tata Power Solar Systems Limted

•Handling the customer complains under eastern & north eastern region.
•Day to day complaint update in SAP.
•Monitoring the authorized service centers & providing the technical support to service engineers during the site visit & arranging the spare parts as per the requirement.
•Handling different power equipment vendors like Emerson, Delta, Lorentz, Schneider, Danfoss, Bajaj, HBL, SBL for getting service & spare support from them.
•Project execution for different type of solar power generating system (Grid connected & battery based), solar water pumping system, street lighting & home lighting systems.
•Operation & maintenance of different type of solar power generating systems consisting the equipment's like inverter, charge controller, lead acid battery, ACDB & DCDB.
•Spare parts order execution & time to time payment collection.
•AMC order execution and time to time payment collection.
•Organizing technician training programs to increases the skill level of dealer’s and authorized service center’s technicians.
•Site survey for pre- order support to marketing team.
•Developing new service network for improvement in service activities & project execution.
•Coordination with call center for complaint update & other activities.

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