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  • Applicants Less than 5 Applicants
  • 2018-03-01

Job Description

Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues.

Troubleshoot Product, Codes and Configuration issues

Ensure On-Time escalation to L3 and Engineering(R&D) teams

Ensure consistent customer satisfaction

Document all communication with customers in the CRM

Notify/Discuss with L2 /TL/Manager on Tickets that require assistance

Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC

Plan and constantly work on upgrading tech and product expertise. ? Contribute to the knowledge base/ Tech Forum. Ensure to gain Certified Expertise (Certifications) to provide better service

Interface with international customers

Provide remote Technical support on implementation of technology using various networking products& applications and resolve product related issues through research and troubleshooting

To troubleshoot every case (including backlog) assigned and drive towards positive resolution thereby to achieve customer satisfaction

Debugging hardware & software system level problems in a multi-vendor multi-protocol network environment

Evaluate the scope for timely escalation and ensure that customer problems are addressed as per the priority

Document all communication with the customer

Key Skills

Industry

IT-Hardware & Networking / IT-Software / Software Services

Functional Area

Education / Teaching / Training / Counselling / Academic

Number of Vacancy

1

Education

Other Bachelor Degree


About NetTech India

We are looking for someone who will :
- Be responsible for configuration and troubleshooting of LAN & WAN devices
- Have experience in handling large WAN MPLS based network
- Have experience in configuring BGP, EIGRP & OSPF
- Understanding IP SLA, reporting, etc.
- Good communication skills
Having following Skills & Knowledge:
- Any graduate with CCNA certification, preferably CCNP
- Applicant needs to have relevant years of experience in handling complex networks and should have core experience into troubleshooting and implementation of network
Demonstrated following Attributes:
Ability to communicate well with clients, demonstrate excellent attention to detail

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