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  • Applicants Less than 5 Applicants
  • 2017-03-15

Job Description

IT technical support will be mainly responsible for the smooth running of computer systems and L1 Resource for desktops & network, hardware and network trouble shooting, OS (MS Platform), MS Office and other industry standard applications

Should have hands on experience in trouble shooting both hardware & software problem.

Other responsibilities are as follows:

installing and configuring computer hardware operating systems and applications;

monitoring and maintaining computer systems and networks;

talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;

troubleshooting system and network problems and diagnosing and solving hardware or software faults;

replacing parts as required;

providing support, including procedural documentation and relevant reports;

following diagrams and written instructions to repair a fault or set up a system;

supporting the roll-out of new applications;

setting up new users' accounts and profiles and dealing with password issues;

responding within agreed time limits to call-outs;

working continuously on a task until completion (or referral to third parties, if appropriate);

prioritizing and managing many open cases at one time;

rapidly establishing a good working relationship with customers and other professionals, such as software developers;

testing and evaluating new technology;

conducting electrical safety checks on computer equipment.

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